Rannlab offers a detailed description of its software. Therefore, it is assumed that the buyer has reviewed his/her product of choice, has requested a demonstration of the product or used a trial version if available, and is satisfied with its quality before effecting actual purchase of said product. With knowledge of the above, no refund/return request should be solicited by the buyer/user on such basis.
All software is non-refundable. We will, of course, nonetheless review return/refund requests on defective software. rannlab guarantees the quality all its software products listed on this Web site. Therefore, if your product is defective in any way, it can be replaced with another version of the same software, at no extra charge to the user.
Rannlab reserves the right to refuse/cancel any order. rannlab at its sole discretion may cancel any order(s):
- If it suspects a fraudulent transaction, or
- For any reason outside the control of the rannlab including causes for delivery related logistical difficulties.
Refund/cancellation policies applicable in the following conditions:
- In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
- In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.
- However, the order once delivered cannot be cancelled in any case.
- In case there is an option for online download of data than cancellation will not be possible.
- In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
- In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited
- rannlab offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyer’s card/account
- In case of part cancellations, the amount refunded will be corresponding to the part cancellation.